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  • Since 1936

    UK's Longest Established Nursery Retailer, Since 1936

Shipping policy

Delivery Schedule

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame, so you aren't left waiting. Providing the goods, you have selected are in stock at the time of purchase we will make every effort to despatch your order the same day.

All goods will be delivered in the specified timeframe (as per product listings). Smaller items may be sent out using regular mail service to reduce shipping costs and delivery times to you. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.

Customers must make appropriate arrangements to be present to receive the goods they have ordered. You will receive an email when your order has been dispatched which will provide you with a rough estimate of the expected delivery date and time. It will also provide tracking details where goods have been sent via courier.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery and storage charges we may have incurred.

Samuel Johnston reserves the right to amend the service level of an order, if a quicker means of delivery is available or the chosen service is deemed unsuitable for the consignment, due to courier limitations.

 

Taking Delivery of Your Order

Taking Delivery of Your Order

All deliveries must be signed for, and you will be responsible for the products as soon as they are delivered and found to be in conformity with the contract. Ownership of the products shall pass to you once we have received payment in full.

Due to COVID-19, our courier, DPD, may sign for the parcel on your behalf and leave it in a safe place. Please ensure you check your tracking information and delivery updates to confirm where your parcel has been placed.

All shortages and damages must be reported to us in writing or by email within 3 working days.

You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities, and condition. We will only accept errors in picking within 3 days of receipt of the goods. For this reason, it is imperative that all orders are checked when they arrive, as mistakes cannot be rectified later. Additionally, claims for goods damaged in transit must be brought to our attention within 3 days of receipt. We will not consider claims for damaged goods not reported within this timeframe.

To discuss the delivery of your order, please send an email to customer-services@samueljohnston.co.uk (please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday – Friday).

 

International Shipping

Customers buying from outside the EU may have different tax legislation to adhere to. Samuel Johnston Ltd does not charge VAT (tax) to any orders outside the EU so customers may be liable to pay import tax on any items they purchase at their countries natural rate for that product. Not all items being exported may be stopped by import customs and charged import tax, but this could happen so please allow for this eventuality at the tax rate your country charges these items.

Customers may be reminded that when an order is accepted, it may take longer than usual to get to its destination being shipped internationally due to customs etc.

It is not our duty or responsibility to arrange the tax application on any products purchased from outside the UK or EU.

 

Site Security

This site does utilise "cookies" however this is solely for the purpose of tracking the contents of your online shopping cart. You can disable the cookies from running however this will also disable the shopping cart too. We suggest that cookies are not blocked on this site as no information is gathered about you except for that which is necessary to allow the provision and delivery of your goods and ability to contact you should the need arise.

 

Credit Card Security

All transactions carried out on this site are perfectly secure. The site uses industry standard SSL (Secure Socket Layer) protocols to ensure that all information sent is kept strictly secure and private. Samuel Johnston Ltd is full PCI certified for guaranteed peace of mind for all our customers.

 

Privacy Policy

Samuel Johnston Ltd does not share this information with ANY third parties for ANY reason (except our courier company and then only the details relevant to the delivery of the goods to you, as mentioned above.) This is in accordance with the Data Protection Act 1998.

 

Copyright © 2014

All rights reserved. Reproduction of this website or any materials relating to Samuel Johnston in whole or in part by any means is prohibited without the prior written permission of Samuel Johnston Limited.

 

General

All dimensions, weights, volumes and other measurements provided onsite are intended as approximations only. All these figures have been supplied by us in good faith and are subject to slight variances between models. We regret that minor variances between quoted and actual figures would not constitute a reason for return as faulty. In cases where the variance from the manufacturers quoted figures is minor, you may still be able to return the item under our Hassle-Free Returns Policy.