COVID-19 Business Update


Coronavirus (COVID-19)
Samuel Johnston Baby Business Update

Our online business is open as normal.

We want to update you on the steps Samuel Johnston Baby is taking to safeguard the public, staff and ensure business continuity for our customers.

We are a family business and take this situation seriously, so we are closely monitoring and reacting to Government Recommendations and Regulations to ensure that we are operating in the safest way possible.

We have now closed our showroom to the public to help prevent the spread of the virus in line with Government Regulations, however, our Online Business and Warehouse remain fully operational, although we have introduced strict safety protocols. 

For Customers who want to collect LAYAWAY orders from us you can still do this safely by driving to the red door, second to the left of our showroom entrance (Trench Road, Mallusk), ringing the bell and someone will attend to you. Can you please give us at least 24 hours notice so that the goods can be made ready. (Collect Between 9.30-5pm)  Our customer service number is (028) 9083 0022

Thanks for your support in the difficult time. 

Lastly, stay safe & stay in touch!

 

Frequently Asked Questions - Online Orders

Yes, you can still order online. Our online business is functioning as normal, and our warehouse team is working hard to get your orders picked, packed and dispatched in the safest way possible.

Currently we have good stock levels and are replenishing these daily. We have also put together a number of exclusive on-line shopping events, offering our loyal customers great savings.

We endeavour to despatch orders on time, as usual, while observing additional safety and cleaning protocols. However, there may be some unforeseen third-party delays with the courier. Therefor we ask for your patience when you order from us as while we may be able to dispatch it promptly there is the possibility of a delay with the courier while the COVID-19 situation continues.

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

Due to the ongoing COVID-19 situation our courier services (Royal Mail, DPD, ASAP & TNT) may not be handling the handheld terminal used for signatures. They may now be using "GPS Location" as the signature and they may be taking a photograph of the delivery as evidence that the delivery has been fulfilled correctly. If no one is in at the time of delivery they may leave the parcel in a safe location and take photographic evidence to show that it was safe and delivered.

The Showroom is now closed to the public. We are closely monitoring and reacting to Government recommendations and regulations and have closed our showroom to the public to help prevent the spread of the Virus, however, our Online and Warehouse Departments remain fully operational.

For Customers who want to collect orders from us you can still do this safely by driving to the red door, second to the left of our showroom entrance (Trench Road, Mallusk), ringing the bell and someone will attend to you. Can you please give us at least 24 hours notice so that the goods can be made ready. (Collect Between 9.30-5pm)

Our customer service number is 028 9083 0022