ABOUT - COVID-19 Business Update


Samuel Johnston Baby Business Update

Coronavirus (COVID-19) & BREXIT

 

Our online business is open as normal.

Our Online Business and Warehouse remains fully operational, albeit at a reduced capacity due to the introduction of strict safety protocols.  We will endeavor to despatch your order on time - but small delays are sometimes possible.

Our showroom is open as normal.

Our showroom is now open to the public!

Collecting your Layaways

For Customers who want to collect LAYAWAY orders from us, you can still do this safely by driving to the red door, second to the left of our showroom entrance (Trench Road, Mallusk), ringing the bell and someone will attend to you. Can you please give us at least 24 hours’ notice, so that the goods can be made ready for you? (Collect Between 9.30-5 pm) Our customer service number is (028) 9083 0022

Thanks for your support in this difficult time. 

Lastly, stay safe & stay in touch!

 

Frequently Asked Questions - Online Orders

 

It won't, we are based in Northern Ireland, and are a part of the UK & EU internal market. Therefore, you will have no Duty, Tariffs or additional charges to pay when you place an order with us.

So basically, there are no changes in how you order from us and how we deliver to you.

We endeavour to despatch orders on time, as usual, while observing additional safety and cleaning protocols. However, there may be some unforeseen third-party delays with the courier. Therefore we ask for your patience when you order from us as while we may be able to dispatch it promptly there is the possibility of a delay with the courier while the COVID-19 situation continues.

Yes, you can still order online. Our online business is functioning as normal, and our warehouse team is working hard to get your orders picked, packed, and dispatched in the safest way possible.

Currently we have good stock levels and are replenishing these daily. We have also put together a number of exclusive online shopping events, offering our loyal customers great savings.

We endeavour to despatch orders on time, as usual, while observing additional safety and cleaning protocols. However, there may be some unforeseen third-party delays with the courier. Therefore we ask for your patience when you order from us as while we may be able to dispatch it promptly there is the possibility of a delay with the courier while the COVID-19 situation continues.

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

Due to the ongoing COVID-19 situation our courier services (Royal Mail, DPD, ASAP & TNT) may not be handling the handheld terminal used for signatures. They may now be using "GPS Location" as the signature and they may be taking a photograph of the delivery as evidence that the delivery has been fulfilled correctly. If no one is in at the time of delivery they may leave the parcel in a safe location and take photographic evidence to show that it was safe and delivered.

Unfortunately, due to the current circumstances and restrictions in place our showroom will be closed until it is safe to reopen.

Once current COVID restrictions have been lifted, we will be offering appointments for our customers to visit us in our showroom. We will be offering 1-hour appointments where you can view all your baby essentials. Please rest assured that we will be taking all the necessary safety precautions and we will be going above and beyond to ensure our team and customers are as safe as possible during this time. As we are restricting the number of customers into our store at any one time, we highly recommend booking an appointment to avoid any delays or queuing.
Book your appointment here!

For Customers who want to collect orders from us you can still do this safely by driving to the red door, second to the left of our showroom entrance (Trench Road, Mallusk), ringing the bell and someone will attend to you. Can you please give us at least 24 hours' notice so that the goods can be made ready? (Collect Between 9.30-5 pm)

Our customer service number is 028 9083 0022