RETURNS Hassle-Free Returns Policy *This does not affect your rights if the product is faulty or has been incorrectly described. If you are returning unwanted goods you are liable for the costs incurred in returning them. Our returns address is: Samuel Johnston Ltd (Returns Dept.) All returned goods should be accompanied with a delivery note or proof of purchase. Please remember to enclose your name, address, telephone number and email address, and reason for returning the goods. All credits and/or refunds will be made to the original card used to purchase the goods and will be made in no more than 14 days of the refund being authorised. To discuss the return of any item, please send an email to Customer-services@samueljohnston.co.uk (please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday). Faulty / Damaged Goods To discuss your damaged or faulty item, please send an email to Customer-services@samueljohnston.co.uk (please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday). Your Delivery Consignment is Damaged or Short Delivered You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities and condition. We will only accept errors in picking within seven days of receipt of the goods. For this reason it is imperative that all orders are checked when they arrive, as mistakes cannot be rectified later. Also claims for goods damaged in transit must be brought to our attention within 3 days of receipt of them. We will not consider claims for damaged goods not reported within this time. To discuss the delivery of your order, please send an email to Customer-services@samueljohnston.co.uk (please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday). Packaging Procedure for Returning an Item |